If you are an AT&T, Verizon, Sprint or T-Mobile customer, you definitely noticed that your cellular service was down. You were not the only one. Around 10,000 AT&T, 1,000 Verizon, 7,000 T-Mobile and 300 Sprint users had it as well. No internet, no phone access.
Luckily, Verizon declared that the issue was fixed at 8PM ET, but no update was received from other providers.
The regions which had to cope with the problem were Tennessee, Alabama, Kentucky, Nashville, Chattanooga, and Knoxville. None of the providers have given insight as to why this problem occurred.
Rumor has it that a Sprint rep believes a local exchange provider is the main source of disturbance. The local exchange provider works with all affected companies, thus it is the only link that was identified.
All companies adopted the standard “we are on it” message adding that they are trying to restore service as fast as possible, but no ETA was given. While Verizon managed to get to the bottom of it, the other providers have yet to declare a green light.
The outage affected law agencies which meant that MetroSafe in Louisville had to pick up all emergency calls that were coming in from other institutions which were in the dark. Employees at MetroSafe pointed out how difficult the situation was, but they said that they had a “backup to backup to backup” in case anything like this ever happens.
Unfortunately, not everyone is as well-equipped as MetroSafe. Sara Kelly, Silver Dollar assistant general manager, declared that their credit card machine was also affected, but in a small way. Silver Dollar was still able to maintain its services. While their equipment is not as sophisticated as MetroSafe’s, they rely on older credit card machines to get the job done.
But these were the fortunate situations. Many customers from the above-written service providers remained and still remain with no service whatsoever. There are people who rely on their phones for their jobs, businesses and family contacts and their only option is to wait until a solution is found and implemented.
It remains to be seen whether this incident was a technical difficulty, an intentional act or an emergency that engineers failed to address in time.
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