Apple is in the middle of a new scandal, days after the old one just blew over. The company has been finding itself more and more distressed lately, from both a financial and a creative point of view. The most recent issue the company has to deal with concerns a huge chunk of the total iPhone users, with the new Error 53 bricking iOS 9 devices not fixed at Apple Store.
With the tech titan bleeding sales since last May and with the multiple disgraces the company was involved in in the past few months, this doesn’t really sound like a very good moment for Apple to be involved in another worldwide scandal.
And this will most likely prove to be just that.
The now infamous Error 53 occurs for pretty much any Apple device with iOS 9 installed and which also has two more things in common – the device must have a Touch ID fingerprint scanner, and it had to have been repaired in any other place except for an Apple Store.
If all three conditions are met, the device will be instantly bricked without any warning whatsoever, and so far with no possibility of having it fixed. The very high likelihood of all three conditions having been met has already led to hundreds of thousands of cases, which will only multiply over the next few days.
As it turns out, the error is generated by a security feature meant to protect Apple’s customers, at least according to the company. If anyone but a certified Apple specialist tried to fix the device’s home button or any of the cables inside, the device risks to instantly be rendered useless.
After the upgrade to iOS 9, the phone checks to make sure it still has all of its original components. If anything has been changed inside, the phone will instantly lock you out without any warning, bricking the phone without hope of bringing it back to life.
When contacted, Apple pretty much said that the issue worked as intended without actually saying that. What they claimed was that the security measure is necessary in order to prevent a malicious Touch ID sensor from being used and to protect users and their devices.
Ironically, protected is the last thing the hundreds of thousands of users are feeling right now, as they are looking at their dead iPhones. Additionally, the company didn’t say anything about fixing the issue, making it sound like it was the users’ fault for not coming to them to fix their devices.
How far this will cause Apple’s stocks and sales to further drop is of yet unknown, but we’ll most likely get more updates over the next couple of days.
Image source: Wikimedia