Few joys in life match the miracle of parenthood. That is, of course, until your baby starts crying or refuses to eat. Crises are a constant presence in the lives of new parents. Folks with new-born babies usually ask for the help of their pediatrician, the baby’s grandparents, or other parents. Alternatively, they start scouring online forums for parents and mommy blogs for advice. Sometimes people ask Google for help too, in their quest to find articles and information on specific child-related problems. Some of the most hotly researched issues are sleep disorders in infants, illnesses, and behavioral problems. Now, ever since last week, parents in need of professional advice have the opportunity to call Google for help. Or, more specifically, they can directly call Google experts in parenting, pediatric sleep and nutrition specialists, relationship experts, and so on. All this is possible via Google Helpout, a newly launched real-time Helpout feature, which allows parents to get in touch with a myriad of professionals. All the experts involved are carefully selected by the tech giant.
The concept of Google Helpout is not new. If you’ve ever used it to troubleshoot your computer, or learn how to make basic repairs around the house, then you know how it works. But in designing this service, Google also took into account the fact that parents are one of the most likely categories to require reliable professional help quickly and in real time. This is how the parent-focused Helpout feature was born, with the help of international experts in childcare and nurturing. The system works rather simply: some of the experts provide some advice for free, while most of them charge a modicum price per minute. The pricing depends on the individual expert’s level of expertise and the severity of the problem. You can choose the expert you want to talk to based on a set of valid criteria. These include a good match between the problem you’re seeking help for and the available specialists’ expertise, the experts’ rankings, their closest available time-frame, and, of course, their price. It’s like outsourcing a project to a freelancer – only, in the case of childcare, any parent wants their specialist of choice to be the best in the field.
Google Helpout for parents doesn’t just teach new mothers how to correctly breastfeed, how to manage child tantrums, or how to deal with sleeping and feeding disorders. The service has also rallied together a strong team of experts, who can help the parents of teenaged children. What’s more, it features specialists who can teach new mothers how to regain their health and fitness after birth, or how to manage their careers. While you may encounter a few technical issues with the service at first, Google is doing its best to fix them. Google Helpout for parents looks like a solid opportunity to ease the burdens of parenthood and solve parental concerns.