Comcast, a big US cable firm, has announced via a blog post that a new app is going to be available for its customers. The app is going to allow the Comcast subscribers to track the technicians before arriving to the service appointment set with the company.
In a blog post on the Comcast website, the company reviled that in order to make things easier for its customers, they are going to release a new app. This comes due to recent stories involving awful feedback towards the company’s customer service. One of the Comcast’s subscribers claimed earlier this year that he lost his job at a Comcast accounting firm after he complained about charges on his Comcast bill. Two other customers complained about how the Comcast Customer Service handles its clients when it comes to canceling the service. One of the customers involved released a recording of a conversation that he had with a Comcast representative who refused to unsubscribe him from the service, while another one complained about being held on hold for three hours, only to be disconnected.
The company is now trying to make things better for its clients and its started by improving one of its main problems: the time a technician takes to get to your house. Comcast first tried to reduce that time by narrowing the service windows to two hours or less. However, since there was still a lot of space left for improvement, they decided to release an app that lets you track the technician in real time. The app is also set up to notify you 30 minutes prior to technician’s arrival to your home.
This allows you to not be obliged to sit around the house and wait for the technician to arrive. Also, if there are any delays involved, due to several reasons like traffic or poor time management, the app notifies you how long it will take the technician to arrive to your place.
Another special feature is that the app allows you to actually rate your experience. Since the company’s reputation at the moment is at stake, they have become more and more concerned about the feedback of its customers. If you have any complaints or suggestions about the experience or the technician, you can communicate them to the company via the app.
Trials are supposed to begin this week, outside Boston. The new app will be available through your MyAccount app and it’s going to be free.