Dozens of users have reported hearing a crackling sound in their earpiece when talking on the phone. Apple said they’re aware of the problem “which is affecting customers in a small number of cases,” and it is working on a software fix which will be rolled out with the next software update.
Apple technicians couldn’t tell what causes the disruptive sound. Both iPhone 8 and iPhone 8 Plus seem to be affected regardless of the carrier or geolocation. What’s more, the disruption doesn’t happen during every phone call, and it was never reported when the earpiece was turned into a loudspeaker.
Experts believe the problem may be related to software, not hardware since the handsets themselves are not consistently affected by the problem.
An Annoying Sound
iPhone users said that the sound is similar to sharp pops which don’t prevent them from hearing the conversation but they are kind of strange and annoying.
Apple didn’t offer a date for the fix, but it usually issues several updates in the weeks following the release of a new iPhone and iOS.
It is the second time, the iPhone maker promises a fix for a software issue affecting a newly released product. Earlier this month, a bug in the Apple Watch Series 3 caused the gadget to connect to risky Wi-Fi networks by itself, which led to some serious problems for its users. While the latest bug affecting the iPhone 8 may not be that risky, it is still considered an annoyance by most of its early users.
You can hear a sample of the ‘crackling’ sound here:
Image Source: Flickr