According to an increasing number of user reports, Apple’s iPhone X is having some issues in dealing with the cold season. Reportedly, the smartphone seems to be freezing off in what many believe might be caused by the increasingly cold weather in the northern hemisphere.
The weather-related issue was first noted, or at least first mentioned online on Thursday, November 09. At the time, a Reddit user took to the platform and started a new thread named “iPhone X screen not responsive in the cold.” in the r/iPhone Subreddit.
Apple to Solve its Weather Problem Through an Update
Apparently, according to the user reports, as the iPhone X owners step out into the cold their devices stop functioning as they become unresponsive. Some state that these don’t even register the user’s touch anymore.
In the Reddit thread, a number of users pointed out that the issue might not be weather-related, but instead light-based. The post claims that the light changes from indoors to outdoors ones might be causing the delay.
Others underline the fact that it is to be expected that the phone might slow down when used in temperatures under 0 degrees Celsius.
Some even asked if the issues might not actually be linked to the software they are using. One of the pointed out that the problems seem to have started after updating to the iOS 11.2 Beta.
As it is, Apple later confirmed the problem and issued a statement with some advice and a possible solution. This states that the company is “aware” that some users are seeing their iPhone X’s screens become temporarily unresponsive after ‘a rapid change to a cold environment’.
After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update,” Apple representatives were reported as declaring by The Loop, an Apple blog.
The company also offers some possible fixes to the issue on its Support page. With the update reportedly ‘soon’ to come, the only solution found as of yet by the users is to reset their phones, although inconvenient.
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