In the US, Samsung claims to have developed some issues with the new Samsung Galaxy Note 7. Clients have been complaining about its battery that could presumably explode, so Samsung was forced to exchange almost half of the devices purchased in the US. Another statement made by Samsung is that almost all the clients that requested an exchange of their phone have opted out for the same model. Many clients reported that their device’s battery would overcharge and catch fire.
Now, Samsung is struggling to handle the situation with US regulators, some clients pretending to have trouble returning their Galaxy Note 7. Bloomberg, the official from Samsung, claimed that they rushed into releasing the new phone in order for them to surpass the iPhone 7. That is where the problem with the batteries appeared.
In the meantime, officials of the law prohibited the use of the device during flights or even checking it in luggage. All this is just the beginning of the bad news that is still to come for Samsung until every buyer eventually returns their device. That could bring a bad reputation for Samsung’s brand.
Media reveals that Galaxy Note 7, although managed to overcome iPhone 7 when the drop test was made, this implies why the device could have battery problems. According to this study, the Galaxy Note 7 managed to resist and still work after 50 front drops, but the iPhone 7 Plus was completely damaged after 10 drops.
A very tough scenario happened in China. A smartphone Galaxy Note 7 exploded provoking damages. Until now, China was one of the markets that didn’t need a recall from Samsung for their new device. The reason was that the units of Galaxy Note 7 sent to China had ATL batteries inside. This kind of batteries is claimed to be safe. Buyers would expect the same type of battery to be inside every Galaxy Note 7, considering the fact that the company gave up using Samsung SDI as their battery supplier.
After the incident, Samsung and ATL are blaming each other after a smartphone caught fire. Both ATL and Samsung argue that it’s not the battery that caused the damage. TechWeb received a response from Samsung that claims the battery produced the damage because of external heating.
Do you own this type of smartphone? Do you still feel safe after finding out about these incidents?
Image source: flickr