Dozens of users have reported that their Galaxy Note 8 and Galaxy S8 Plus phones failed to turn on after their batteries had been fully drained and recharged. Samsung seemingly doesn’t have an easy fix for the issue. As such, it is replacing the handsets on a case-by-case basis.
It is not the first time when Samsung is experiencing battery issues. More than a year ago, the South Korean tech giant had to discontinue the Galaxy Note 7 over battery problems.
Back then the faulty batteries prompted several phones to explode, hugely damaging the reputation of the Note brand. Samsung had to revamp its checks for battery safety for the first time in years.
However, fans quickly forgot the incidents and have been praising the Galaxy S8 series and the Note 7’s successor, the Note 8, like nothing happened. These devices have sold like hot cakes ever since their launch and reported no major battery issues.
While the latest battery problems may not seem as dangerous as those affecting the Note 7, a device that is not turning on after a full charge is still a nuisance.
Multiple users have complained on the company’s forums that after the battery hits the 0% mark and the Note 8 switches off, it refuses to get back on.
Galaxy S8 Plus Seems to Be Affected Too
Some users have reported that their Galaxy S8 Plus handsets are facing a similar issue. However, these claims have not been fully investigated yet. In both devices, the LED charging light is unresponsive.
One user took to YouTube to show other device owners how he tried to resurrect a dead phone without success.
Other users confirmed that regardless of the charging cable used or the numerous attempts to reboot the handset in safe mode, the devices look dead.
Samsung announced that affected users could return their faulty devices and get a warranty replacement.
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