The extended Samsung care service will be rolled out March 15. The company wants to further expand the program in the United States by the end of the year. However, there are some exceptions to the same-day support, like liquid damage to the phones.
Phone owners can schedule an appointment at a uBreakiFix service locations via the company’s site or come with the device at the location and require assistance. uBreakiFix service shops use only genuine parts and proprietary Samsung instruments when they do the repairs. Also, the technicians are certified by Samsung.
Customer Care at Samsung Electronics America plans to offer its Galaxy customers a premium customer service experience that can be as innovative as the company’s devices. The new service will offer U.S. customers assistance anywhere and anytime they needed.
Same-Day Support for Your Galaxy Phone
uBreakiFix service locations can be found in most major U.S. cities, and are designed to reach most of the population living in the continental U.S. By next year, Samsung plans to add 200 more support centers to make the locations even more accessible.
Samsung care will offer screen replacements, camera and port repairs, and new batteries to phones in warranty or out of warranty. In the case of out-of-warranty repair services, fees may apply.
The supported Galaxy models are:
- Galaxy S6 and S6+,
- Galaxy S7 and S7 Edge,
- Galaxy S8 and S8+,
- Galaxy S9 and S9+,
- and the Galaxy Note 5 and Note 8.
If you want more info on the same-day support services you can access https://www.samsung.com/us/support/. For an online appointment to one of the support centers access https://www.samsung.com/us/support/ubreakifix/. uBreakiFix has its own website at breakifix.com/Samsung.
Image Source: Flickr