Several Trek bikes accidents with grave consequences for their riders have been reported recently across the United States and Canada, so the company has made an important decision regarding the revision of their products. Trek recalls 1 million bikes to their service in order to review them and improve their structure to make it safer, hoping that by doing so they would put a stop to the accidents that harm their customers as well as the image of the company.
But things are not that alarming, since not every model of a Trek bike is going to be recalled to service. The measure that the company has recently taken involves the models manufactured from 2000 to 2015, which besides being old also feature front disc brakes and a release lever on the front wheel hub, which opens in such a way that it gets in contact with the disc brake.
Still, if you happen to be an owner of such a Trek bike, there is a short list of things that the company has recommended to you to accomplish. Sadly, immediate stop of using your product is first on the list. After that, the Trek company urges you to get in touch with an authorized Trek retailer, and report that you are in possession of a bike which has been recalled for service. The authorized Trek retailer will provide you with a no cost installation of a new and quicker release on the front wheel of your bike, for a better performance and a safer usage.
The Trek company`s telephone number for such situations is 800-373-4594. From there, you can contact their safety and recall hotline.
It is recommended that customers take caution when dealing with such a problem, and contact Trek or one of its authorized retailers in order to get your bike problems solved. The risks are high, and people must not forget that this measure came after three severe accidents left three Trek bike users harmed: one of them has been left paralyzed, another has got a fractured wrist and a third rider suffered from facial injuries.
Moreover, it is not only the fact that you do it for you own safety. The Trek company will also reward you with a bonus if you decide to announce your Trek bike for recall – a 20 dollars coupon that you can use until the last day of 2015 in any Bontrager merchandise.
Image Source: BikeMag